Look through the common questions below, reach us directly through whichever channel suits you, or submit a ticket and a member of the Folio team will get back to you. No bots pretending to be humans.
Send us the details and any attachments — best for account issues, billing questions, or anything that needs a paper trail.
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From your dashboard, open the Pipeline page and choose "Upload manuscript." We accept .docx and .pdf files, and everything is encrypted in transit and at rest. You can replace the file at any time before you approve a stage.
Every assessment, edit, and design pass is backed by real publishing professionals, not an anonymous algorithm. You can request a named expert to be personally involved in any stage of your pipeline.
Yes, always. Folio is a service you hire, not a publisher you sign to. You retain 100% of the rights to your manuscript, cover, and any files we produce for you.
Your account is billed in the currency tied to the country you chose when you signed up (USD, GBP, or EUR). You can review invoices and your payment method any time from Billing in your dashboard.
Instant assessments are ready in minutes. Human-led editing, formatting, and design timelines depend on your manuscript's length and the services you've chosen; your Pipeline page shows an estimated timeline for each stage.
Yes. Open a ticket below with your order details and we'll adjust or cancel it, provided work hasn't already started on that stage.
Tell us what's going on and pick a category so it reaches the right person. You'll need to be logged in so we can tie the ticket to your account and get back to you.
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