Clear, straightforward terms for our one-time software purchases and publishing tools. 30-day money-back guarantee, transparent refund process, and complete control over your account.
Our order process is conducted by our authorized online reseller and Merchant of Record, Paddle.com (Paddle Payments Ltd / Paddle.com Market Ltd). Paddle acts as the Merchant of Record for all our orders, handles customer billing, tax compliance (including VAT/sales tax where applicable), secure payment processing, and buyer returns.
When you subscribe to Folio or purchase software tool credits, your invoice will reflect PADDLE.NET * FOLIO or FOLIO AUTHORS. Paddle provides dedicated customer purchase assistance and ensures full compliance with global consumer protection regulations, including the European Union statutory cooling-off regulations and UK Consumer Rights directives.
Folio Authors provides publishing software tools as one-time purchases, including the Standard plan at $150 to unlock tools, as well as tool credit packs. There are no recurring subscriptions and no recurring billing.
When a refund is issued for a software purchase or tool pack, access to the paid tools associated with that purchase ends. Your manuscripts, exported files, and uploads always remain 100% your own property and remain safely accessible in your account.
Folio Authors offers publishing tools including print-ready PDF conversion, cover design tools, and audiobook narration. Our refund policy for software purchases is simple and transparent:
| Item | Eligibility | Conditions |
|---|---|---|
| Software Purchases & Plans (Standard Plan) | Eligible (100% Refund) | Requested within 30 days of purchase, no questions asked. |
| System or Conversion Technical Errors | Eligible (Credit / Refund) | If a system bug or export failure prevented you from obtaining your files, we will re-run the file or refund the transaction. |
We keep the refund process simple and quick. You can submit your request through either of the following channels:
Once a refund is approved by Folio Authors or Paddle:
We pride ourselves on fair customer support. If you believe you were charged in error, did not recognize a charge, or experienced technical difficulties with our tools, please reach out to us at support@folioauthors.com or via paddle.net before contacting your bank.
Direct bank chargebacks can freeze your account access automatically and take up to 60 days to resolve through card schemes. We can resolve and refund any legitimate billing inquiry directly within 24 to 48 hours without fees or delays.
No. You retain 100% ownership and copyright of your manuscript, exports, and files forever. If a refund is issued, access to paid tool features concludes, but your manuscripts and previously exported files remain safe in your dashboard.
Paddle.com is our Merchant of Record and payment partner. They securely process our global transactions, manage local tax compliance, and provide fraud security for both Folio Authors and our authors.
If our PDF converter, cover studio, or audiobook tool encounters a server error or fails to deliver your downloadable asset, our engineering team will either fix and regenerate your file or issue a full credit or refund for that job.
No. Folio Authors sells only one-time purchases (such as the Standard plan at $150 to unlock tools, and tool credit packs). There are no recurring subscriptions, no renewals, and no recurring billing anywhere.
Get started with our free tier or unlock our full tools with an unconditional 30-day money-back guarantee.